Return & Refund Policy

MBSparkle.com – Return & Refund Policy

Thank you for shopping at MBSparkle.com. We want you to love your purchase, and we’re here to help if something isn’t right. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed on our website.

1. Returns Eligibility

You may request a return within 30 days of receiving your item if:

  • The item is unused, in its original condition, and in the original packaging

  • All accessories, manuals, and tags are intact

  • You provide proof of purchase (order number or receipt)

Items not eligible for return:

  • Final sale or clearance items

  • Personalized, custom, or made-to-order items

  • Digital products or downloadable items

  • Items marked “non-returnable” on the product page

  • Perishable goods (if applicable)

2. How to Start a Return

To begin a return, please contact our support team:
📩 Email: support@MBSparkle.com

Include your order number, the reason for return, and any relevant photos (if the item is damaged, defective, or incorrect).

We will provide you with return instructions and a return authorization (RMA) if applicable.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service; MBSparkle.com is not responsible for lost or undelivered return packages.

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or a full refund at no cost to you.

5. Refunds

Once we receive and inspect your returned item, we will notify you of your refund status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees (if any) are non-refundable

  • Refund timelines may vary depending on your bank or payment provider

6. Exchanges

Exchanges are offered for the same item in a different size/color (if available).
If the desired item is out of stock, we will issue a refund or store credit upon request.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped.
Once an order has shipped, it cannot be canceled, but you may submit a return after delivery.

8. Contact Information

If you have any questions about our Return & Refund Policy, please reach out:

📩 Email: support@MBSparkle.com
🌐 Website: MBSparkle.com